FAQ

Who are we?

Chowmain is a New Zealand registered company based in both Auckland (NZ) and in Melbourne (Australia).  Our staff have been working in the home automation industry for years and understand how electronics work.  As such we have the expertise to manipulate and improve these products via our premium driver/two-way module range.  We are certified in a wide range of home automation platforms and develop drivers/2-way modules that we licence out for individual projects.  We also offer manufacturers development, marketing and support services.

What is a driver/two-way module?

A driver/2-way module is a plugin for the home automation system that allows integrators to easily integrate a product or service into the system.

How do I purchase your drivers/two-way modules?

Our drivers are solely distributed by driverCentral

All driver sales are made via their website to registered dealers only.  All driver licences are sold per project.  One licence can be used multiple times in the one project if you have multiples of the same device.  Licences can be managed via the driverCentral website.  You will need to install the driverCentral cloud driver to utilise our drivers.  If the controller has been RMA's or upgraded you can revoke the licence and reuse it again via your dealer login on the driverCentral website.

Who do I contact for technical support?

We offer two technical support desks.  One in the US which handles support from during Mountain Time and one in Australia which handles support during Australian Eastern Time.  You can contact either support desk by phone or by submitting a ticket through the helpdesk.

Technical Support Details